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Sales Service

09/12/2009

To the Cybershop team I wish to thank all of you

for making it possible for Technology Assisting

Disability WA (TADWA) to pass on quality yet affordable laptops to people with disabilities, the frail agedand their carer’s. Without your assistance it just

simply would not be possible. I look forward to

working with you next year. Special thanks to Tri, Chris, Joseph, Natalie and last but not least Spiro.
 
Kindest Regards

Gareth Hughes, Project Coordinator

02/02/2010

Hello,
 
A quick message to thank you for the fabulous service we have just received from Cybershop, and Drew, regarding the repair/warranty work to our notebook.  A lot of work was obviously done to find the problem with our machine and it was done promptly, graciously and we were kept informed.  The service we received is rare to find these days!
 
Thanks again
 
Alison

22/04/2009

I Liked the way that when I initially phoned in,

that Grant let me speak + explain what I needed,

he didn't interrupt me or tell me what I needed. 

He very quickly offered me what best suited my needs.  Which has turned out ro be exactly what

I needed and I am very happy with my new laptop.

A very pleasant transaction.

invoice: 47337

Sales Person: Grant

Customer: Jeff Mullins

21/01/2008

You have just finished a Toshiba warranty for a customer of mine. The job was 32084.

The client received their laptop back today and is happily reporting that it is working perfectly.

I wanted to thank you for solving the issue so quickly and for returning the laptop to my clients office so swiftly.

I think you can call this a job well done!. Thanks again.

Invoice Number #32084

Sales Person: Dave R

Customer: Gavin Forrest

01/05/2009

The sales staff were not pushy. They let me browse, think, & come back the next day to place my order.  This trust will see me return as a customer.

Grant even helped me over the phone after I had collected my notebook. This is hard to find after

sales service.

invoice Number: 47511

Sales person: Grant

Customer: Paul Bouloudas

26/06/2006

Dear Tri,

RE: RECENT PURCHASE OF TOSHIBA LAPTOP TECRA A6

 

I was very pleased with your professional approach and service when I was seeking to purchase an appropriate laptop to suit my future business needs. You took the time to advise me on the pertinent purchase. Mr Spiro Damianides has also provided very good technical service when we upgraded to the wireless system with our desktop

Yours Sincerely,

Peter Cowlishaw

Roy Weston Applecross

 

11/04/09

Frederick is a gentleman & great to do business with.

What a pleasure to recieve such good customer service! I left the store with a brand new notebook & all the confidence in the world in my purchase & backup support. Thank you

Invoice: 47097

Sales Person: Frederick

Customer: Kathryn Sherwood

 

28/02/09

RE: TTO WHOM IT MAY CONCERN

I Daniel Gunawan, would like to recommend Cybershop as your partner in computing and technology for the following reasons

-Excellence in service

- Focus on customers

I am confident that you will find Cybershop live up to your expectation.

yours faithfully

Daniel Gunawan

Invoice Number: 46312

Sales Person: Natalie

Customer: Daniel Gunawan

31/01/09

Cybershop was very helpful , Best Price and excellent to deal with.  There was no "bullshit", just a straight out enjoyable transaction.

Thank you Natalie

InvoiceNumber: 45862

Sales Person: Natalie

Customer: Bevan Gillmore

24/02/09

Only dealt with Cybershop via email + telephone almost exclusively with Natalie Damianides. She was extremely Helpful & polite throughout the shopping experience and when a problem arose it was efficiently dealt with.

A pleasure & joy to deal with, and an asset to your company

Well Done

Invice number: 46236

Sales Person: Natalie

Customer: Bob Baldock

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28/02/09

I wanted to buy a laptop for my son to support his university studies.  I saw the advertisement in the paper and visited Cybershop in Northbridge. Natalie the Technical Specialist confirmed what i had seen the advertisement and was very thorough in helping me to select a bag for the laptop.

Overall I found her extremely pleasant and would certainly recommend friends to visit Cyberhop.

There was no "hard sell" involved

Invoice Number: 46315

Sales Person: Natalie

Customer: Carmelo Lenzo

 

 

  Sales

10/1/09

Natalie answered Email enquiry promptly.  She Followed up with great service when we visited the storeon two occasions.  Very happy with the service.  Will be back for next purchase

Invoice Number: 45444

Sales Person: Natalie

Customer: Michael Barry

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08/01/2009

From te time i walked into the shop, Natalie was very helpful and conversed with me at a level which i could understand.

After Visiting several other computer stores, i found the prices and service at Cybershop Excellent.

Invoice #: 45396

Sales Person: Natalie Damianides

Customer: Ian Symington

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05/01/2009

Cybershop will from now on, become “my shop”. The whole experience if purchasing a new laptop was very easy and straight forward.

As a busy person, easily confused with computer speak, I appreciated how simple it all became.

Invoice #: 45309

Sales Person: Joseph Gofton

Customer: Glenice Matthews

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05/01/09

I was Extremely happy with my shopping experience at Cybershop.  I relied heavily on the specialist Joseph, guiding me in the right direction to choose the right notebook for my particular needs.  He was very informative and explained anything i didn't understand in my sort of language.

I am very happy with the notebook he has recommendedand I have chosen.  I found the price to be the best in Perth or on the internet. I would certainly use Cybershop again for any future purchases and I would have no hesitation in recommending them to friends.

Invoice# : 45316

Sales Person: Joseph Gofton

Customer: Brian Russell

12/12/2008

Hi Tri and Natalie,

Thank you both for your wonderfull ssistance with my computer purchase. I have told everyone interested in a laptop that you are well worth considering as your prices are so competitive and the service is prompt with no hassles. Its great to see such service in a time when service standards in most places are so poor. In fact your price on the Toshiba purchased was unmatched by any retailer anywhere here in Sydney. One was even amazed at the price - his was almost double!!!! I am so glad I discovered your online website. 

One final request - Could I please have an email invoice indicating that I have purchased and paid for the computer so that I can claim as soon as possible my $150 refund from Toshiba? 

Thank you again for your wonderful service. 

Kind regards 

Kim Whitbread

(Job#39062)

Invoice Number #44818

Sales Person:  Natalie Damianides

Customer: Kim Whitbread

03/05/2008

What service, questions answered quickly, price very competetive and follow up service easy to access. Very happy.

Invoice Number #40552

Sales Person:  Daniel Suleyman

Customer: Simon Pow

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24/09/2008

Buying my new laptop at Cybershop was a thoroughly pleasant experience.Joseph who served my daughter & I, was very pleasant & helpful. I wouldn’t hesitate to recommend Cybershop to friends & family. 

Invoice#: 43456

Sales Person: Joseph Gofton

Customer: Mary Band

 

10/10/2008

The team @ Cybershop gave me exactly what I wanted and saved me money - great job, thanks

Invoice Number #43609/43613/43612

Sales Person:  Joe Gofton

Customer: Matthew Battrick

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08/05/2008

Highly recommend Cybershop. Good overall product knowledge by representative.

Invoice Number #40670

Sales Person:  Daniel Suleyman

Customer: Ralph Dellamaddelena

26/7/08

The staff are very friendly and welcome you very promptly as you enter the store. Natalie was so nice explaining the range of product available to suit my needs with my new notebook. The is the third notebook in the last few years that I bought in Cybershop. I will recommend to family and friends in the future.

Many thanks to Natalie.

Invoice Number #42387

Sales Person:  Natalie Damianides

Customer: Jean

14/04/2008

Cybershop is fantastic! Laptop was good value for money. Shop was well presented, easily accessible and many laptops available on display especially Asus brand which I could not find in many other computer stores. Joseph was very knowledgable and helpful.

I will definatly reccommend Cybershop to family and friends.

Invoice Number #40200

Sales Person: Joseph Gofton

Customer: Annabel Chen

03/05/2008

Cybershop is the best notebook supplier in Perth. Their services are satisfaction guaranteed.

Invoice Number #40562

Sales Person:  Joseph Gofton

Customer: Mwansa Musonda

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13/02/2008

Want somewhere to go where when you face a prolem, the staff response is above expectations? My experiance suggests Cybershop.

Invoice Number #39114

Sales Person: Natalie Damianides

Customer: Paul Felt

01/05/2008

Nat, Fred and Chris were very helpful, this is why I have now purchased 6 laptops from Cybershop.

Invoice Number #34220

Sales Person: Natalie Damianides

Customer: Wayne Howes

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05/04/2008

I came into your shop with high expectations as I had read great reviews on your webpage. I was not dissapointed. I thought that Joseph gave us all the time we needed to explain what we needed to know and although the shop was busy I did not feel pressured to make a decision.

Invoice Number #40042

Sales Person: Joseph Gofton

Customer: Daniel Fatovich

16/04/2008

I had read the customer reviews on the website and to be honest I was really impressed. I came into the shop with high expectations and was not dissapointed. I would not buy a laptop anywhere else and the fact that they will be an Apple Care Centre in a few months is a bonus.

Invoice Number #40247

Sales Person: Natalie Damianides

Customer: Shauna Fatovich

10/04/2008

Many thanks for everything (quick answer, special care, proforma and invoice, emails and follow-up). Thats what I call Customer Care: you have definitively been fantastic from end to end.

Invoice Number #40115

Sales Person: Jade Mouillot

Customer: Jacques Meyer

02/04/2008

Extremely pleased with all the help and information Jade supplied to me.

Invoice Number #39971

Sales Person: Jade Mouillot

Customer: Greg Pyke/Verve Energy

08/03/2008

I felt welcomed and important. I do appreciate great service and accurate information. I would recommend Cybershop to anyone wanting a fantastic deal on a laptop.

Invoice Number #39579

Sales Person: Daniel Suleyman and Natalie Damianides

Customer: Alan Meagher

27/03/2008

A very positive shopping experience. I will be happy to use Cybershop again and to refer friends and clients to the store. The service was great and the prices were good.

Invoice Number #39861

Sales Person: Jade Mouillot

Customer: Nick Broadbent

04/02/2008

Natalie was cleary very knowledgable about computers but had the ability to explain the features of different notebooks in simple, layman's language. She was very patient and helpful and at no time did I feel any pressure to buy. Overall, very high standard of service.

Invoice Number #38778

Sales Person: Natalie Damianides

Customer: Neil Thompson

14/01/2008

Excellent service. Good value for money.

Preferable to the mass market alternatives.

Invoice Number #37969

Sales Person: Frederick Lee

Customer: Roger Hill

24/11/2007

We were very impressed with the knowledge and service of the staff at Cybershop. In addition the showroom was presentable and there was an excellent notebook range on display. Hence, we walked out with two laptops in a matter of minutes.

Invoice Number #37493

Sales Person: Damo Nguyen

Customer: Nicky Giovkos

01/01/08

Click here to view PDF testimonial.

Invoice Number#37966

Sales Person: Natalie Damianides

Customer: Luke Pasotti - Bethesda Hospital

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31/05/2007

Being a complete novice with computers and the required components. I found the service friendly, and the advice given invaluable.

Thank You

Invoice Number #33734

Sales Person: Daniel

Customer: Peter Oven

Excellent service and knowledge. Staff were extremely courteous.

Invoice Number #36656

Sales Person: Fred

Customer: Jessica Marantelli

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18/05/2007

I was thoroughly impressed with your staff member Natalie Damianides. It was a friday afternoon and I had a list of places to check out laptops. I had been to Harvey Norman the night before. Natalie was lovely and advised me of the choices available. I was impressed with her customer service and ended up buying the computer. My brain said to check the other stores but my heart said she deserved the sale.

My sister later said she had a friend who could have given me the latest laptop at cost price. The Saturday paper splashed new costs and I was still happy with my purchase.

Thanks again Natalie. I will be back and will recommend riends to your shop.

Cheers.

Invoice Number #33327

Sales Person: Natalie

Customer: Janine Looby

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29/05/2007

The original laptop malfunctioned, so we had to get a replacement sent to us at Bunbury. Despite the experiance with the courier, the new one was received in good time and did not delay our trip to warmer climates up north.

Invoice Number #33555

Sales Person: Daniel

Customer: Abraham Kop

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Sales  
   

14/03/2007

Hiya Saba,

Notebook arrived AOK early Tuesday morning. Everything working great. Thanks for making it all happen, very pleased with the service you guys offered. 

Thanks again

 

Ciao

 

Carl

15/05/2007

I would recommend anyone with a need for a laptop computer or PDA to visit your store without hesitation. No gimmicks, no hard sell, just good friendly service

Invoice Number #33419

Sales Person: Frederick

Customer: Joe Bennier

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14 September 2006

As a new starter to Cybershop, they were more than helpful for my needs, it was a pleasant shopping spree. No hard pitch and lots of information.Thank you

G. Buckley

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18/10/2006

Hi Dylan,At 8:40 this morning my laptop was delivered by TNT!I am almost shocked but very please about the seriously good service and delivery. Very professional, and thank you very much for the extra surge protector :)Be sure I will recommend anyone looking for a laptop to Cybershop and I would definitly Buy from you again when I need a new one my self.So thanks again for very professional and friendly service!

Best Regards,
Mikael

17 August 2006

I found Cybershop to be an excellent place to shop for notebooks. They have a large range for accessories and the service was impecable.

Chris D.

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25 August 2006

Great service, pleasant & courteous with all the information presented in an uderstandable manner

Gordon B

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11 July 2006

I have been very pleased with the service and advice I received when purchasing my first laptop at Cybershop.

My initial contact with Rhydd was promptly attended to with very relevant information received by email.  This was very important to me with limited free time to visit the store due to work and family commitments.  Rhydd discussed with me my requirements and recommended a solution appropriate to my budget and needs.  At no stage was I encouraged to purchase a system that did not meet my needs, which is something else I look for in a good business.

Having worked in the IT industry for several years myself and being aware of many laptop resellers in Perth, I was very pleased with the overall service from Rhydd and the Cybershop team and can recommend them as a preferred option for laptop users.  They have captured a unique market through their sole focus on laptops, mobile and home office computing

Kind Regards

Mr Deunell Heldt
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25 July 2006

Hey Rhydd,

When it came to buying a new laptop I made sure to shop around first. I didn't just buy the first thing I saw, I researched the technology available and had a good look around. Not only were Cybershop the only store in Perth with the features I wanted, they also were the friendliest. Rhydd and the team were happy to answer any questions I had, and offer their full support.
I would thoroughly recomend Cybershop to anyone, from the computer novice, through to the experts. Not only their products, but their help and support set them shoulders above the rest.

Jamie Baxter

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